All orders must be confirmed in writing.
Title to goods does not pass until payment in full is received.
We accept MasterCard, Visa, American Express, Cheque, and Direct Deposit.( 1.7% Surcharge will apply to MasterCard and Visa and 2.8% for Amex )
Any orders under $1,000 will need to be paid in full before production starts.
Any first 5 orders over $1,000.00 will be traded with 50% deposit and balance payment before despatch or on pick up.
After your 5th order within 12 month or less, you can apply for a 30 day account. Only customers ordering more then 5 times a year will be provided with 30 days account and will need to provide Novel Tees with official purchase orders at the time of ordering.
Government and education bodies that produce a purchase order will be given 30 days net from invoice.
We guarantee that your items will leave the factory on time to meet your due dates.
But cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.
Once the production sheet that we will provide you with has been signed, it is agreed we will supply your product specified on the production sheet. If you cancel an order cancellation fees may apply. We will only accept cancellations that are in writing. Fees can vary from order to order and will be negotiated at the time, but typically the costs involved are artwork fees, set-up costs, and restocking fee
Decorated stock - Only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product or an error in the decoration. We must inspect the goods before a refund or replacement of stock will be issued.
Undecorated stock - Restocking fee will be charged for any stock returned or exchange. Request for return or exchange must be in writing and within 14 days of receiving goods. Restocking fee will be advised and is different from product to product. All returned stock must in original condition and packaging.
The colours of the specified and visible on this web site are only indicative. If concerned, please request a sample.
Product sizes, measurements and volums displayed are approximate and some tolerance should be excepted especial for the items such bags. If concerned, please request a sample.
Close PMS matches are more difficult on darker products and will only be approximate. A closer match to your PMS is more feasible on lighter-coloured products, but a 100% match cannot be guaranteed.
Any company or person/s defaulting on a payment will be actively pursued.
All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 2.8% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.
